Create processes and procedures to ensure the hotel is properly supplied with all guest amenities, are meeting guest expectations, and the hotel is properly maintained and clean, Ensure all staff is properly trained and have the supplies and equipment needed to effectively carry out their job functions, The Housekeeping Manager is responsible for leading the delivery of clean rooms for occupancy that meet the brand’s time, product and placement standards, Partner with the Operations Manager to monitor performance and make recommendations for disciplinary and other human resources-related actions, Partner with the Operations Manager to recruit, develop, and manage the Housekeeping staff, Inspect all assigned suites and public areas to ensure furnishings, guest suites, equipment, linens, and public areas are clean and in good repair to meet guest and owner expectations. Housekeeping representative to the Operations Committee and Standards Committee. Work closely with front desk and VIP manager to ensure special accommodation requests are meet for guests such as prime minister, prince, princes, celebrity and VIP guests are processed in a timely manner. Responsible for maximizing hotel profitability and management of expenses. Regularly conducts facility inspections to maintain the quality of provided services, Coordinates associated equipment care and maintenance. Any serious complaints should be referred to Executive Housekeeper/ Director of Services for his or her attention, To maintain a cheerful and polite Attitude to our guests and colleagues at all times and to use the guests name if known, To ensure all departmental practices, policy’s and procedures to be confident in their implementation and assist in the necessary modification of any as requested, To take correct action in the event of a fire. Representative Housekeeping Manager resume experience can include: Communicate effectively and … We are seeking a detail-oriented, motivated Housekeeping Manager to join our hospitality team. Recommends employee terminations to Director of Hospitality Services and Human Resources. Current Four Seasons managers may qualify for L-1 visa sponsorship, Responsible for daily operations of Housekeeping and Maintenance:Complete daily inspections of the units, , interior and exterior maintenance and common areas to ensure compliance of WVO Operating Procedures and Department Operating Procedures. Managed front of house to ensure stewards are serving guests in accordance with fine dining standards and appropriately meeting special requests and dietary needs, Assisted Hotel Manager with daily tasks including inspecting rooms, taking inventories and placing orders, Ensure highest standards of cleanliness are met by inspecting all guest cabins as well as public areas daily, Maintain accurate inventory of cleaning supplies, amenities, paper products and linens to ensure proper stocking and cleaning of guest cabins, Set up bar before opening and tend bar daily during cocktail hour as well as be available to prepare beverages during meal services and nightly entertainment, Assist with steward training in addition to developing weekly steward schedule. This shouldn’t be hard to believe because Monique has more than 10 years experience as a Housekeeper. Routinely inspects units to ensure they are in compliance with the standards of cleanliness set by the department. Responsible for managing a 24 by 7 operation with three shifts and a total of 115 Associates. Performed bi-weekly inventories and placed food orders for breakfast and evening food service. Monitors departmental expenditures, prepares justification for budget variations, and projected increases for new projects, Responsible to ensure proper storage, usage, and disposal of all chemical agents utilized by Housekeeping in accordance with OSHA and internal procedures, Prepares work schedules to efficiently handle expected business levels forecasted, Stays current, knowledgeable, and abreast of the latest in industry equipment, technology and techniques. A resume summary is a short section at the top of your resume that highlights your professional strengths. However, trust us when we say soft skills matter more. VIP’s, Due-Out’s V/D’s etc, Participates in energy conservation efforts, Respects Hotel property and work areas by keeping them clean, well maintained, stocked, and properly stored. Monitored building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created. - Choose from 15 Leading Templates. Training includes detailed instruction on use of chemicals for different surfaces and procedures to report repairs to engineering. Mixed water and detergents in containers to prepare cleaning solutions, according to specifications. Maintained and monitored on site laundry facility that provided service for the hotel staff, guests and for the hotel linen. Plans and prepares work schedules and assignments. Ensure staff adheres to the proper requisition process, Ensure occupational health and safety standards are maintained throughout the hotel and are in compliance with local, state and Federal laws. Prepares written summary of labor usage and calculates budget impact. Develops cleaning schedules and special project schedules; monitors adherence to schedules and ensures completion of all necessary tasks. Ensure effective communication throughout the department in addition to other departments throughout the hotel, Ensure all queries and complaints are dealt with accordingly and exceed guest expectations along the way, Experience managing a team of direct reports with a proven track record of motivating a team to provide excellent guest service, Must possess the ability to prioritize, manage own workload, and communicate at all levels, Ability and willingness to work flexible hours including weekends, holidays and nights, 1-2 years in a similar leadership capacity required, Computer literate in all Microsoft Window applications required, Excellent leadership capabilities with the ability to motivate and lead a team, Ability to work weekdays, weeknights, 1st and 2nd shifts, and holidays depending on what is required, 2-3 years of progressive hotel rooms management and/or relevant leadership/industry experience, Must have excellent computer skills and ability to learn and utilize new systems, Must possess the following strengths: motivational leader, effective communicator, team player, service oriented, and professional presentation, Participates in the development of goals and plans for areas of responsibility under the direction of the Director of Hospitality Services. Housekeeping Manager for 223 room boutique property. Trained supervised and evaluated staff and ran daily operations of hotel operations and full service restaurants. ), Inspect and repair all club equipment on a daily basis (cardio/strength equipment, cardio theater system, climate control, club’s overhead and studio music systems. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources. Preform daily inspections to ensure adherence with departmental policies and 5 Star room guidelines are met daily. Provide adequate retraining as needed, Routinely perform all housekeeping duties necessary including making beds, and vacuuming and cleaning guest suites to ensure guest satisfaction and owner expectations, Partner with the Maintenance Manager to operate the proper use and cleaning of all commercial laundry equipment and management of the laundry operation of the hotel, Partner with the Operations Manager to inventory and maintain par levels for linen and supplies, Maintain procedures for security of lost and found items, Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management, Enforce hotel standards, policies, and procedures are in place within the housekeeping department, Ensure compliance with federal, state and local laws regarding health, and safety services, High School Diploma or equivalent plus five years housekeeping experience including a minimum of one year of supervisory training/experience, Reading and writing abilities are required in order to communicate effectively with guests and co-workers, complete written documented tasks, order supplies, receive instructions and read equipment manuals and safety information, Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances, Problem solving, reasoning, motivating, organizational and training abilities, Ability to prioritize and organize work assignments, Frequently standing up, bending, climbing, kneeling, and moving about the facility, Frequently bending, stooping, kneeling, climbing, and crawling, Lead and manage the day-to-day operation of the department and ensure service standards are followed, Oversee the recruitment and training of all Housekeeping Colleagues, Dedicated to the overall performance of our Housekeeping team while having the ownership of our public as well as colleague areas, Utilise the feedback from our guests communicated through our monthly JD Power assessments to develop, communicate, implement and support initiatives, which will enhance our guest experience, Ensure a positive, team oriented spirit is maintained among all co-workers by practising open communication, empathy, and support, Collaborate with our Executive Housekeeper to ensure that our Housekeeping leaders and colleagues have all of the resources required to perform their responsibilities, Ensure extremely strong and open lines of communication with other departments and outside contractors, Ensure that our Housekeeping team members have the most memorable work experience, In accordance with all Fairmont Hotels & Resorts standards, ensuring timely, courteous and professional service is provided to each of our guests and colleagues, Assist in the overall recruitment, training and continual development of our Housekeeping team, Ensure the consistent delivery of performance appraisals, recognition, incentive programs and communication meetings, Conduct regular inspections and Standards Audits of sections, guestrooms and public spaces, Handle guest complaints and follows through on action required, Ensure lost and found procedures are followed through accurately and consistently, Maintain a close working relationship with the Engineering and Front Office departments, Ensure the highest standards of cleanliness, maintenance and safety are achieved in the department and throughout the hotel, Utilise the feedback from our colleagues communicated through our Employee Engagement Survey to develop, communicate, implement and support initiatives, which will enhance our Housekeeping Team’s experience at work, Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment and career development within Fairmont Hotels and Resorts, Involvement in special projects associated with a hotel of 377 guestrooms, Actively participate in the Fairmont Pacific Rim environmental program and department specific initiatives in working towards sustainable operations, Other duties as assigned by the Executive Housekeeper, Solid background in hotel Rooms operation required, Minimum 2 years Housekeeping management experience in a luxury hotel, Proven service leadership skills with the ability to inspire colleagues to deliver a meticulous room and outstanding service to our guests, Excellent and proven interaction and training skills in order to coach and develop colleagues, Highly organized, results-oriented with the ability to be flexible and perform well under pressure in a fast-paced, changing environment, High degree of competency in Word, Excel, PMS, Plan, schedule and implement deep cleaning for all areas in the Public Area including Lobby, F&B outlets, driveways, parking area, function rooms, offices, back of the house, etc, Proper implementation of chemical usage and control procedures, including consumables equipment for cleaning, Implementation and monitoring of colleagues performance not limited to task but including grooming, hygiene, attendance, etc, Preparation and implementation 52 weeks cycling cleaning for evening shift and nightly routine cleaning, Checking of events for the day and week for staffing purposes and special requirement that may be needed by the events, Close coordination with the F&B managers for special cleaning needed per outlet, Maintaining and monitoring of cleaning equipments like polisher, extraction machine, pressure washer, vacuum cleaner, etc, Conduct training for new casual staff on how to do the standard procedure of the general cleaning, Maintain good relationship with all departments, Provide, collect and evaluate area checklist of all area from colleagues, praise or counsel as needed, Implement proper waste segregation management in the public area, Overall in charge of the evening operation of the department with close coordination with the Front Office Department and Duty Manager on duty, Reports all irregularities that may arise during his shift to the Dir or Asst Dir of Housekeeping, Reports and follow-up repair works needed from Engineering, Lead and assist the Housekeeping Manager in the day-to-day operation of the department and ensure service standards are followed, Conduct regular inspections of all guest rooms, Train all Supervisors and Colleagues as required, Work closely with the Maintenance department to address all guest room repairs, Address all guest concerns and react quickly, logging and notifying proper departments, Preparing daily Work assignments for the room attendants, Ensure accurately staffing to cover day’s occupancy, Assist manager with the process of weekly schedule, vacation requests, sick days, attendance, Working in conjunction with Engineering, Guest Service, Front Office and Security, Assisting the manager with the room reconciliation, General Office Procedures – such as answer the telephone; respond to questions, take messages and forward calls, Assists with manager with the process of weekly schedule, vacation requests, sick days and attendance, Other duties as deemed related and necessary by Executive Housekeeper, Educational—Bachelor’s Degree in Hospitality Management or other Administrative field preferred, Experience—Demonstrated real-world experience in spreadsheet program; Excel background preferred; HotSOS, Skills—Strong interpersonal, communication and organizational skills required. Responded to the guests' questions and requests. The best way to give yourself a headstart from others is by providing a compelling yet informative summary of your Housekeeping Manager resume. Must be able to lead, motivate, and relate to others, Two (2) years of experience within Rooms Division, preferably within a luxury hotel, College education or equivalent experience, Has 3 - 4 years of relevant experience in 5 star hotels or resorts. Replenish room supplies for the refrigerator, bathroom and work desk. Housekeeping Manager Resume Samples Housekeeping Manager Resume. Proficiently built rapport and strong relationships through sincerity, diligent efforts, and sound ethical decisions. Ensures all assets of the department, equipment, supplies, and storage are properly locked and secured, Orients and trains employees on departmental and position procedures and functions, ensuring employees are consistently meeting productivity and safety standards, Assists departmental manager in the maintenance of linen, supply, and other inventories, Assists departmental manager in the maintenance of a continuous and progressive cleaning plan, ensuring all areas of the property are cleaned according to HGVC standards. Ensure payroll paperwork is submitted on time for all departments within your department. Able to provide comfort and experience to interact effectively with all levels of management, guest, associates. Implemented new green option card for linens in guest rooms. - Select from thousands of pre-written bullet points. As an agent of change we will ask you to help identify areas where we have an opportunity to improve, To lead and manage the day-to-day operation of the department to ensure service standards are followed, To conduct regularly scheduled departmental meeting, Manage the housekeeping functions of assigned personnel, Oversee the scheduling of work assignments, Review and resolve complaints from residents, departments and staff, Provide disciplinary steps related to problems with all staff, up to and including termination, Ensure timely evaluations and job training for all staff, Coordinate succession planning and career development initiatives for all members of the departments supervised, Order supplies and equipment necessary to maintain the cleanliness of all facilities, Inspect facilities to determine housekeeping needs and deficiencies, Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction as well as team members, 1 year of supervisory or management experience in a full service hotel, Hilton brand experience, working knowledge of OnQ/HOTsos/REX, 500+ room full service property experience, Communicates all operational occurrences to the Director of Hospitality Services. You started your housekeeping resume with a resume summary or a resume objective. What to Put on a Resume. site rooms, vermin control, window and carpet cleaning, room inventories), Effectively manage staffing costs by preparing efficient work schedules, Assist in the management of lost property for the hotel, Maintain adequate stock levels and complete stock taking as required, Assist with the department performance of colleagues, Conduct on the job training in accordance with the departmental standards, and record progress of colleagues, Ensure new colleagues complete their orientation, Demonstrate service attributes in accordance with industry expectations and company standards including being attentive to guests, accurately and promptly fulfilling guest’s requests, anticipate guests needs, maintain a high level of knowledge which affects the guest experience and demonstrate a ‘service’ attitude, Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers, Be able to promote the hotel (and InterContinental Hotels Group generally) products and services, Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in the region, Ensure known repeat guests, priority members and other VIP's receive special attention, Desire and ability to improve his/her knowledge and abilities through on-going training, Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries, Leads, trains and supervises room/suite attendants and housepersons on a floor/in an area to ensure all rooms/suites and public areas meet established cleanliness and quality standards, Assesses inventory of, assigns, inspects and verifies and reports status of rooms/suites, Monitors payroll reports, work schedules and lost and found program, Ensures stock rooms and carts are maintained with proper supplies, Keeps designated inventories (i.e. Follow-up training and monitoring the work of floor attendants, maintenance and guest service representatives. Partnered with the Front Office Team and Sales Managers to facilitate and expedite daily room turn overs with focus on. No need to think about design details. On the housekeeping supervisor resume sample, the core qualifications section replaces the typical skills section. Produce weekly schedules for room attendants and housemen, Responsible for completing payroll processes including time edits, Produce daily reports for senior level management and owners. floor care, hard cleaning, mattress flipping, etc.) for cleanliness and appearance by extending arms over head, reaching, lifting, climbing, bending, stooping, kneeling, standing and working at ground level and up to thirty feet above ground level on cherry pickers and/or ladders for extended periods of time. If you’re looking for a housekeeping job, you’ll need a resume that sparkles. ), Works harmoniously with co-workers and supervisors, To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development, Provide staffing, training, coaching and performance reviews for the housekeeping department, Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis, Ability to input and retrieve information using a moderately complex computer system, with a strong working knowledge of MS Office applications (Word, Excel,…), Dependable and reliable with the ability to work a flexible schedule based on business demands, Proficient knowledge of Microsoft Office to include Word, Excel, and Power Point, Knowledge of Hilton Hotel Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property, Excellent knowledge of different hotel products, Able to multi-task, be detail oriented and well organized, Possess considerable knowledge in food preparation, presentation and portion control, Basic computer skills including knowledge and use of Micro Soft Office, Self-motivated with excellent organizational skills and attention to detail, Daily inspection of all passenger staterooms using approved inspection checklist, Daily inspection of public spaces, laundry room, and linen closets, Immediately respond to passenger requests, complaints and report back to guest with a resolution, Reporting maintenance problems to the Captain and Mate, Training stewards in company cleaning procedures, Passenger interaction regarding the cleanliness of their staterooms and the public areas, Maintaining the highest level of customer satisfaction, Plan and schedule manpower, equipment, and supply requirements for the department and maintain accountability for the cost, quality, utilization, and performance of employees and equipment, Supervise and develop Housekeeping Department staff; hires; assign work; monitor activities and performance tracking; conduct appropriate coaching, counseling and training; discipline and termination. Submits payroll records, correcting errors to insure pay is on time and includes any purchased rooms, extra cleanup, roll-a-ways, etc, Distributes and delegates work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. Not every housekeeping manager resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Completes and controls manifests of all waste streams. Summary : Highly energetic and motivated Assistant Housekeeping Manager with 7 plus years of extensive management experience. Prepares written performance appraisals for assigned staff. Coordinates with other departments in order to complete special cleaning projects to resolve interdepartmental issues, and to distribute interdepartmental information, including policies and procedures. Identify opportunities for improved revenue, and create action plans to achieving personal and collective goals. Responsible for overseeing deep cleaning and heading the QA every 6 months. (20% time), Manage and support all financial aspects of the department: Manages budgets of 2millon +, manages inventory for the budget ensuring pars and stock requirements are met, tracks and completes monthly inventories, oversees payroll for the division, utilizing scheduling tools and forecasting for staffing models. Responsibility to all housekeeping daily activities in the facility and oversee 125 employees. Looking for cover letter ideas? 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